Replace the S400 Series Hard Disk Drive

The S400 Series appliances are available in configurations with a maximum of 8 hard disk drives for SAS-based appliances and 2 for SATA-based appliances. Each HDD is equipped with a LED status indicator and are hot-swappable on certain Symantec appliances. SATA drives can only be removed and installed when power is disconnected from the appliance. Depending upon the model and configuration of the appliance, some drive bays might be populated with empty drive carriers. These carriers should not be removed when the appliance is in operation.

  1. Determine which HDD is faulty (ProxySG / ASG only):
    1. Log in to the appliance.

    2. In the Management Console, navigate to:

      • ProxySG: Maintenance > System and Disks > Disks
      • ASG: Proxy > Maintenance > System and Disks > Disks
    3. View the Status to see the current condition of the drives. If there is a problem with the drive, it is indicated under the Status column.
    4. Identify the HDD that should be replaced.

  2. Open the bezel to access the HDD quick release carriers. Be sure to support both sides when flipping over the bezel.

  3. Verify that the HDD status LED turns green to indicate proper operational status after a few moments.

    The hard disk drive on appliances equipped with RAID will blink red until it completes rebuilding.

  4. Close the appliance bezel.

Be sure to recycle your old and unused hardware through the Symantec Recycling Service. For more information, go to